Self Awareness
WorkSHOT – Anti-Stress
Slide or Rubber Band?!
Objective: Handling Stress
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
This WorkSHOT gives deep understanding about how we get stressed , our triggered emotions afterwards & how to control our behaviors & reactions under this pressure
WorkSHOT Ingredients:
- “Forming” Activity : A mind shifter activity to open eyes about behind-stress awareness
- Stress Graph : The core science behind stress & emotional reaction
- Tactical Keys : scientific tactics to handle ourselves under stress
- Take Home Message “THM!”
By the end of this training WorkSHOT, participants will be able to:
- See themselves under stress
- Handle their emotions\reactions for better consequences
WorkSHOT – Full Minded
The Brain needs A Brain!
Objective: Creativity & Innovation
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
Full Minded is a thinking technique that can be used to generate, visualize, structure and classify ideas. It mirrors the way our brains are designed to think and memorize information. Referred to as the ‘Swiss army knife of the brain’, using Mind Maps has helped millions unlock their creative potential, improve memory and take notes more effectively. It is a tool that is easy to learn and apply with multiple applications for business, personal or educational situations.
WorkSHOT Ingredients:
- How Your Brain Works “VR Graph”
- Your Thinking Model
- Mind Maps Concept
- Effectiveness of every new encounter
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able to develop any memory system and improve time management which will give them the opportunity and space to be more creative and innovative
WorkSHOT – Solve It
The Way Out
Objective: Problem Solving & Creativity
WorkSHOT Size: Double Shot
WorkSHOT Overview:
Problem solving competences are crucial and essential to all different types of businesses and industries, whether they are applied to sort out current issues/problems or to prevent them from happening. THRIVE WorkSHOT focuses in developing the skills needed in analyzing and solving problems
WorkSHOT Ingredients:
- “Solve it!” Opener Activity
- Elements of Problem-Solving Process
- Applying Root Cause Analysis (Fishbone analysis) Activity
- Developing Creative Solution Process (SCAMPER Model, Mind Mapping & 6 hats) Activity
- Short Listing & Choosing Best Solution
- Criteria of Selection & Best Decision
- Take Home Message “THM”
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able of identifying problems and analyze them and applying different techniques in solving them creatively.
WorkSHOT – TIMED!
Have No Time?!
Objective: Time Management
WorkSHOT Size : Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
During workshop participants will be mindset-shifted towards the real paradigm of time consciousness & how to utilize efficiently their time.
WorkSHOT Ingredients:
- 60’s Birthday! Opener :
To shift the mindset about the consciousness of time & how we handle it in our lives then the consequences.
- Power of Paradigm:
It’s not about less time, it’s about how we utilize it.
- Clock vs. Compass:
You need to see the direction to make the best use of time – Time Matrix: Setting priorities is the key answer
By the end of this training WorkSHOT, participants will be able to:
- After the WorkSHOT participants will be able to better utilize their time & set their priorities for more effectiveness of time
Team Work
WorkSHOT – Synergize
TE = L x 3C !
Objective: Maximizing team synergy
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
During this WorkSHOT participants will understand the real meaning of teamwork, which reflects the level of bonding, cooperation, communication & qualifications of the team to be applied to maximize team’s synergy
WorkSHOT Ingredients:
- Leadership: The foundation discussing the 2 way roles & responsibilities
- C1 – Communication : Based on Tuckman’s model
- C2 – Competence : Based on Belbin’s model
- C3 – Commitment: Based on Maxwell’s rule of the weakest ring
By the end of this training WorkSHOT, participants will be able to:
- Better integrate with their team using effective tools
- Better handling different members & situations
WorkSHOT – Shake Hands!
Communicate…Plus!
Objective: Effective Communication Skills
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
A WorkSHOT to see how we perceive people, how we mutually communicate,
& how to improve that to get out with the best outcomes of the communication
WorkSHOT Ingredients:
- “B2B Picasso!” Activity :
An opener activity to flash the concept of miscommunication between people. - Why we miscomm.?!:
Reasons of miscommunication
- My Way!:
Perception is the keyword - Transactional Analysis! :
3 Modes of communication
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able to improve their way of communication with others for more effective communication
WorkSHOT – Battle UP
Put Fire Down!
Objective: Conflict Handling
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
This WorkSHOT gives deep understanding about how we see conflict, feel about it then the triggered emotions which affect regression & how can we switch to the healthy conflict considering it’s benefits.
WorkSHOT Ingredients:
- “Our-Tower!” Activity :
A mind shifter activity to create conflict between team members & the reflection on real life. - Conflict Modes :
5 modes of behaviors in the conflict. - Tactical Keys :
scientific tactics to handle ourselves & others under conflicts’ pressure. - Closure “THM”
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able to know what’s behind conflict & will be able to better handle for healthier conflicts.
WorkSHOT – Handle!
Are They That Difficult
WorkSHOT: Handle!
Objective: Handling Difficult People
WorkSHOT Size: Double Shot – 3 Hours
WorkSHOT Overview:
- During workshop participants will understand the differences between characters & their motives, which is impacting significantly their personal & business lives
WorkSHOT Ingredients:
- “What’s Up?!” Activity
A mind shifter activity showing the different characters’ Impact on business & personal
- 2 Aspects TO Consider!
Cooperativeness & Tendency spectrums
- “DISC” Model
4 quadrants = 4 characters
- Behaviors & Motives
The personal motives behind certain behaviors of each character
- “How-Handle!” Activity
3 Tactical Actions to Handle each character
- Take Home Message “THM”:
Individual To-do’s
By the end of this training WorkSHOT, participants will be able to:
- After the WorkSHOT participants will be able to identify each character, they deal with & find out the proper key tactics to handle them
Leadership
WorkSHOT – Feed - Forward
The Culture Matters
Objective: Supervisory Skills
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
This WorkSHOT gives deep understanding about how could we build up a constructive culture of feedback to boost higher outcomes & the best practices of giving & receiving feedback
WorkSHOT Ingredients:
- “Act Out!” Activity :
A mind shifter activity to see what happens normally in feedback conversations & why it turns to be in-applicable. - Culture Building! :
3 mandatory Conditions to build it up effectively
“Improvement , Balanced , Multi-Directional”
- Feed-FWD :
The “SBI” Model of giving impactful feedback
“S – Situation , B – Behavior , I – Impact” - “Feed-In-Out” Activity:
Simulation line to apply learning in pairs
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be aware of the value of effective giving & receiving feedback & being able to do them
WorkSHOT – Coach Catch Up
It’s Up There!
Objective: Supervisory Skills
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
This WorkSHOT clarifies the importance of coaching in developing the team members & make them more reliable which deserves some effort from the leader.
WorkSHOT Ingredients:
- “Fly High!” Activity :
A mind shifter activity to show why normally leaders resist doing coaching & the double side impact of it. - What’s, When & Why Different? :
What’s the difference between feedback vs. Coaching & when to use any of them, & why? - GROW Model :
Teaching participants the most used model of GROW
“Goal – Reality – Options – Way Forward” - Now Coach! :
A simulation line activity to let participants apply instantly how to coach & getting feedback of the coachee’s impact
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able to know what’s behind conflict & will be able to better handle for healthier conflicts.
WorkSHOT – Change-Able
Charge For Change
Objective: Charge to Change
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
This WorkSHOT gives deep understanding about the normal human reactions towards the change & how can leaders handle them towards it.
WorkSHOT Ingredients:
“Move Around” Activity :
A mind shifter activity to open eyes about reactions towards change
Responses Graph :
The 4 types of responses & their behaviors
Tactical Keys :
tactics to handle ourselves & others to move forward
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able to see themselves\others under certain change pressure & how to move all forward.
WorkSHOT – Go Get It!
Focused Shoot!
Objective: Goal Setting
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
During this WorkSHOT participants will understand the essence behind SETTING PROPER GOALS, how to make them applicable, & level of employees’ engagement.
WorkSHOT Ingredients:
- ”Go Get It” Activity :
An opener activity to get the concept of proper goal setting - Types of Goals:
Differences between goals “Easy, Right, Straining” - SMART Goals:
How to set Proper applicable goals
“Specific, Measurable, Attainable, Relevant, Timed” - “Tower Up” Activity:
An activity to hummer on setting proper criteria for the goal - Engage Them:
Continuum of engaging employee in goal setting
By the end of this training WorkSHOT, participants will be able to:
- Set more Proper applicable goals for their team member
- Consider the right criteria of the goal in setting phase
- Care about the team members’ engagement in setting their goals for more ownership & dedication.
WorkSHOT – SCORE!
Set, Measure, Grow!
Objective: Setting Objectives & KPIs
WorkSHOT Size: Full Cup – 1 Day
WorkSHOT Overview:
This WorkSHOT gives deep understanding about the best practices worldwide in setting objectives and how to set the best balanced KPIs that help later on in giving feedback.
WorkSHOT Ingredients:
- “SSCORE CARD!” Activity :
A valuable failure experience in setting objectives, KPIs and Targets. - Tactical Keys :
- How to balance objectives in all important perspectives: Financial, Customer, Operations & L&G
- Balancing KPIs: Quality vs. Quantity, Effectiveness vs. Efficiency & Leading vs. Lagging.
- Setting Targets: Benchmarking internally & Externally
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able to set objectives, KPIs & Targets.
Customer Focus
WorkSHOT – Dis-Arming
Fire Up-Down!
Objective: Handling Anger
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
This WorkSHOT gives deep understanding about what’s behind anger of others, different reactions & their consequences for better handling.
WorkSHOT Ingredients:
“Clash!” Activity:
A hit opener activity awakening the mind about angry people
What’s Behind Angriness:
The core science behind anger & emotional reaction
Absorbing:
The steps to effectively handling angry customers
By the end of this training WorkSHOT, participants will be able to:
After the WorkSHOT participants will be able to understand others stresses & in more control of themselves to handle them.
WorkSHOT – The Striker!
Selling Playmaking!
Objective: Selling skills
WorkSHOT Size: Full Cup, 1 Day
WorkSHOT Overview:
- Making a sale a (WIN) is simply getting a customer to decide to buy. There is science and methodology to reaching this objective, but in the end it’s all about how you apply these skills to make it an art. In this course you sales representatives will learn a basic sales methodology and will get to apply these skills in interactive roleplays to ,make sure they are able to apply them in the real world. Through customization we will make sure the roleplays include products as examples to make the content more relatable.
WorkSHOT Ingredients:
- Intro: Why people buy, The magic of perceived value, Sales Myths
- PLAN: Having plans for different customer segments, Ready for every question?
- Greet & impress -The confident advisor: First impressions count, Great with 3: eye, smile, opener, How to build rapport
- CONNECT: Types of Customers’ Needs, Uncovering needs (questioning), Group Activity: Ask Me, Asking and
- ADVISE (Present your product) – The Trusted Advisor: The FAB (Roleplay) Extra Sales techniques, Role Play: Miss Match
- RESOLVE: A mind shift about Handling concerns “Group Activity”
- CLOSE: The Psychology of closing, When to close, How to close “Group Activity”
By the end of this training WorkSHOT, participants will be able to:
After the Course participants will own a comprehensive methodology of sales to be able to uncover & fulfil the customers’ needs while achieving their business targets effectively.
WorkSHOT – The WOOW
Ultimate Customer Experience?!
WorkSHOT: THE WOOW!
Objective: Customer Centricity
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
During this WorkSHot participants will understand the fundamentals of customer’s experience era & how to own & apply the best practices of “The WOOW!” effect of our customers’ satisfaction impacting better business profitability with higher loyalty of customers
WorkSHOT Ingredients:
- What’s Up?! “Intro”
Fundamentals:
Experience Concept, Customer Expectations, The Extra Mile
Why To Consider?!:
Economical Turbulence , Competition Pressure , Businessa
Customer Characteristics Changed:
Powerful , Less Tolerant , Knowledgeable Ego ‘Nokia
“the WOOW !” Model with 4 steps to build up experience:
- Welcome genuinely ! “Building Trust & Welcome”
- Open up ! “Uncovering Customer’s Needs”
- Offer Help ! “Selling Value”
- Warmly close ! “Maintain Rapport”
- Take Home Message “THM!” “Closure”
By the end of this training WorkSHOT, participants will be able to:
- After the training participants will be able to provide the ultimate experience for each customer using the effective & efficient tools flowy.
Reinforcement
WorkSHOT – Show Time
Talk To Impress!
Objective: Mastering presentation skills
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
During this WorkSHOT participants will understand the fundamentals of presentation skills, challenges, & what would be the best practices to master stage & impress the audience
WorkSHOT Ingredients:
- “Treasure Box” Activity :
A mind shifter activity to be aware of the common challenges of presenting your value to your audience. - Facilitate!: Learning Effective facilitation technics to smoothen knowledge transfer
- Stress Release!: Knowing stress causes of presenting & beating those inner fears
- Audience On!: Understanding audience challenges & best practices to handle them.
By the end of this training WorkSHOT, participants will be able to:
- Prepare & deliver impactful presentations reaching their objectives while engaging their audience
WorkSHOT – WE Show
Talk To Impress!
Objective: Mastering presentation skills
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview: A self-delivered session by participants with multiple value to show the impact of their learning track on their day-to-day work in applicable approach.
WorkSHOT Ingredients:
Teams Will develop & facilitate together a 20 mnt presentation as follows:
- “PLAY BACK” Activity: A refresher activity to review the basics they learnt & it’s value
- “WE SHOW”!: “20 mnts x Teams” Show Time assessed by one of the Lead Facilitator
- Winning Team: As part of the fun & competition theme, the team with highest presentation impact will be announced
- Self Reflection: Final Part is to give everyone time to reflect on all values of application presented allover the day.
By the end of this training WorkSHOT, participants will be able to:
After the session participants will already be grounded enough to start applying what they have learnt by what has been presented by them or by other teams which will multiply much the value of the learning & even the team bonding.
WorkSHOT – Value-ABLE!
Documented OR Applied?!
Objective: Corporate’s Values\Competencies Anchoring
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview: During this WorkSHot participants will understand the
Values’\Competencies’ Definitions to ensure the alignment of
everybody about the aimed meaning of each & how to apply.
WorkSHOT Ingredients:
- Puzzle it!: A mental warmup online teaser including 3 clues to increase attendees’ readiness & hammer on the session’s objective.
- “Define It!” Activity: Participants will be divided into 4 groups and find the values’\Competencies meaning themselves and the keywords reflecting the same meaning.
- “Make It – Break It” Group Reflection: Dividing participants into 4 groups on 4 flip charts, 2 Do’s & 2 Don’ts of the mentioned values\competencies, to brainstorm about which behaviors to do & which not.
- Take Home Message “THM!” “Closure”
By the end of this training WorkSHOT, participants will be able to:
- After the training participants will be able to apply those values\competencies in workplace day-to-day with all people around with self-Reflection time.
WorkSHOT – “WWW” Impact
The Learning Booster
WorkSHOT: “WWW” Impact
Objective: Maximizing The Learning Impact
WorkSHOT Size: Single Shot, Double Shot, Full Cup
WorkSHOT Overview:
It’s usual to when trainees have a valuable training, to get out with a positive hype then to fade out by time! So, reinforcing the learning will be always as important as the learning value itself.
WorkSHOT Ingredients:
- ”Revival” Gallery Walk Activity: Putting learning titles onto multiple flip charts, dividing participants into teams to move around figuring out the highlights of learning.
- WWW – What Went Well?: Individually then in Groups to think into what they applied positively of the learning
- WWW – What Went Wrong?: Individually then in Groups to think into what was challenging in applying the learning
- WWW – What Will Work?: Individually then in Groups to think into what to be improved to get higher value of the learning
- “Reflect” Application: Individually every participant to reflect to maximize the value
By the end of this training WorkSHOT, participants will be able to:
- Make better use of the learning
- Passing over challenges of applications for higher value of learning